TEMILOLUWA ADEBAYO
Customer Service & Administrative Professional
Lagos, NG.About
Highly motivated and tech-savvy professional with over 4 years of experience in delivering empathetic, high-quality customer support and administrative coordination. Proven success in troubleshooting complex issues, managing CRM systems, and streamlining administrative processes within fast-paced environments. Adept at enhancing user experience and ensuring satisfaction for diverse client groups, demonstrating exceptional accuracy, professionalism, and adaptability.
Work
Lagos State, Nigeria
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Summary
Currently serving as Customer Service & Administrative Officer, providing multi-channel support and administrative coordination to enhance student experience and operational efficiency.
Highlights
Deliver prompt, empathetic multi-channel support to students and clients via phone, chat, and email, ensuring high-quality interactions.
Troubleshoot and resolve complex login, access, and platform issues, significantly improving user experience and learning continuity.
Maintain accurate, detailed records within custom CRM tool, facilitating efficient inquiry tracking and resolution for improved service delivery.
Collaborate effectively with cross-functional teams to streamline resolution of complex requests, enhancing overall service efficiency.
Osogbo, Osun State, Nigeria
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Summary
Provided technical and operational support for logistics platforms, resolving customer inquiries with a high satisfaction rate.
Highlights
Provided critical technical and operational support for logistics platforms, ensuring seamless functionality and minimizing downtime.
Resolved customer inquiries across phone, chat, and email channels, achieving a consistent customer satisfaction rate.
Accurately documented issues and resolutions, facilitating clear follow-up and effective case management.
Led customer onboarding and training sessions, significantly improving user proficiency and reducing recurring technical issues.
Abeokuta, Ogun State, Nigeria
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Summary
Managed departmental communication and supported social development programs for a government ministry.
Highlights
Managed departmental communication, correspondence, and critical documentation, ensuring efficient information flow and record integrity.
Provided comprehensive administrative support for social development programs, including meticulous scheduling, logistics coordination, and record keeping.
Established a systematic document archiving system, reducing record retrieval time and optimizing access to important information.
Osogbo, Osun State, Nigeria
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Summary
Managed office operations, client communication, and data entry, streamlining workflows for improved efficiency.
Highlights
Managed daily office operations, client communications, and accurate data entry, maintaining high operational standards.
Streamlined administrative workflows by implementing effective documentation and organizational systems, enhancing overall efficiency.
Maintained comprehensive inventory of office supplies, optimizing stock levels and ensuring continuous availability of essential resources, reducing procurement costs.
Coordinated effectively with vendors and contractors, overseeing order fulfillment and ensuring clear communication of project requirements and activities.
Languages
English
Skills
Technical Support
Issue Resolution, Troubleshooting, Technical Support, System Navigation, Platform Issues, Security Tools, Authentication Tools.
Communication & Interpersonal
Communication, Empathy, Client Communication, Cross-functional Collaboration, Professionalism.
Organizational Skills
Time Management, Multitasking, Organization, Case Management.
Administrative Operations
Administrative Coordination, Data Entry, Record Management, Documentation, Logistics Coordination, Scheduling.
Customer Support
Multichannel Customer Support, Phone Support, Email Support, Chat Support, Customer Onboarding, Customer Satisfaction.
CRM & Tools
Zendesk.